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The following question is very simple, make your choice for each question that you think appropriate evaluation, click on the corresponding figures.

(1)How many scores do you give the overall image of Zhenyuan Machine brand according to the products, services, promotion and price?
very good very poor
(2)What do you think of the Zhenyuan Machine products’ appearance quality after you buy or use the machines?
very good very poor
(3)What do you think of the Zhenyuan Machine products’ maintainability?
very good very poor
(4)How many scores do you give the overall quality of Zhenyuan Machine products after you buy or use the machines?
very good very poor
(5)Do you feel satisfied about the reception and explanation of our salesmen?
very satisfied Very dissatisfied
(6)What do you think of Zhenyuan Machine products’ delivery service (including goods inspection and technical guidance) according to your understanding or Personal experience?
very good very poor
(7)Does the Zhenyuan Machine’s maintenance services timely Once your product fails?
very timely not timely
(8)What do you think of the troubleshooting skills of Zhenyuan Mahcine’s technicians?
very high very poor
(9)Do you think the spare supply of Zhenyuan Machine timely?
very timely not timely
(10)Do you feel satisfied about the sapre part that Zhenyuan Machine supply to you?
very satisfied Very dissatisfied
(11)Do you feel satisfied with the Pre-sale, sale, after-sales service after you feel them?
very satisfied very dissatisfied
(12)Compared with expectations before you buy, after you buy or use the Zhenyuan Machine’s product, do you feel satisfied?
very satisfied very dissatisfied
(13)What's the likelihood that you still choose the Zhenyuan Machine’s product when you buy the product again if there is many other manufacturers brand for you to choose?
very big very small

(二) Improving Questions

Do you think which aspect Zhenyuan Machine needs to improve immediately on product and service? Please sort the follow content from the urgency to slow.
 A.appearance quality B.product performance C.product reliability D.product price E.technical training F.Service timeliness G.spare parts supply H.spare parts quality I.service quality
sort: for example:(A-B-C)

(三) Your other comments or Suggestions

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  • Thank you for your comments and suggestions again. Best wishes to you.